Shipping and Returns with Tameless Performance
Tameless Performance prides itself on a speedy delivery service. After your order is processed, which typically happens within one business day, expect your package to arrive within 3 - 5 business days. We process orders from Monday to Friday during regular business hours. Should you receive a damaged or defective item, we offer a 10-day return window from the original purchase date for a full refund, excluding shipping charges. We also provide the option to exchange the item for another product on our site of equal or lesser value.
Customer Satisfaction Guarantee
Tameless Performance wants you to shop with complete peace of mind. Your total satisfaction is our highest priority. If for any reason you are unhappy with your purchase, we offer a 30-day return window from the date the product was received for an exchange, store credit, or refund depending on the product's condition (shipping and handling charges are non-refundable). Please refer to our complete return policy for more information.
Tameless Performance ships all non-truck freight orders exclusively via UPS or USPS. We only ship within the fifty U.S states and Canada, excluding all other international destinations. If an order is placed to an international address not listed above, Tameless Performance reserves the right to cancel the order and issue a full refund.
For products labeled "In-Stock Ships Today," your order will be dispatched from our warehouse on the same business day. "In-Stock" orders placed after the cut-off time will be dispatched by the next business day. For products without this label, they might be shipped directly from the manufacturer or be out of stock. Tameless Performance will provide an order status update with the estimated arrival date by the next business day. If you require immediate availability, please use our "Live Help" feature or contact our customer service.
If the product is in-stock, orders are typically received within 3-6 business days from the shipment date depending on your location. Non-stock, special order, and out-of-stock items may take 1-2 weeks to be received. Deliveries do not occur on weekends (Saturday and Sunday) or major holidays, including expedited services such as Next Day Air. All packages are shipped and delivered Monday through Friday.
Free Shipping on Orders Over $99.00
Tameless Performance offers free Economy Ground shipping on online purchases totaling $99.00 or more. This offer only applies to U.S addresses within the 48 contiguous states, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands. This offer does not apply to truck freight items, oversize items, and specific brand products. Tameless Performance reserves the right to select the carrier of our choice for this free shipping promotion.
Shipping to Alaska and Hawaii
We understand that shipping costs to Alaska and Hawaii can be significantly higher due to their geographical locations. Therefore, starting October 9, 2023, Tameless Performance will charge full shipping fees to customers in Alaska and Hawaii for all orders, regardless of the order total. This change is necessary to cover the increased shipping costs for these areas. We appreciate your understanding in this matter.
Shipping to APO/FPO Addresses
Tameless Performance does not ship directly to APO or FPO addresses as we primarily use UPS, which does not deliver to APO/FPO addresses. Consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service as an alternative.
Canadian Duties & Taxes
The recipient of a Canadian international shipment may be subjected to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Tameless Performance has no control over these charges and cannot predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Tameless Performance offers shipping insurance as a hassle-free solution to expedite the resolution of lost, stolen, or damaged package claims. Simply select shipping insurance in the shopping cart and all products on your order will be protected. Shipping insurance covers all tracking numbers associated with the order. Submitting a claim is easy, just fill out the brief Claim Form and a Tameless Performance customer support specialist will respond within 1 business day to finalize the process.
Coverage Details and Conditions
This coverage insures the package and its contents against damage or loss from any external cause while in transit from Tameless Performance or its suppliers to the shipping address on file. Shipping insurance must be selected at the time of ordering and cannot be selected afterward. Shipping insurance may be canceled and refunded PRIOR to a tracking number being generated. Once the product has shipped and tracking information has been generated, the shipping insurance amount cannot be refunded. This is a product replacement insurance and therefore Tameless Performance will NOT refund your money.
Filing Time Frames
Time to File: Maximum 60 Days from Date of Shipment
Non-Delivery Shipments: Wait 15 Days for Domestic Shipments, 30 Days for Canadian Shipments
Damaged Shipments: Must Be Filed within 7 days of receipt
The limits of this coverage will be equal to or less than the original purchase price of the product(s). The combined limit will never exceed the original order subtotal. Tameless Performance will replace each product a maximum of one time.
Once your claim and supporting documentation have been submitted, the processing period typically takes 8-10 days. Upon approval, Tameless Performance will expedite the replacement product shipment. However, due to limited product availability, this may take 7-14 days.
Your satisfaction is our number one goal, and Tameless Performance will do everything possible to ensure you are satisfied!